Skip to content Skip to footer

Settling Well


A partnership between Citizens Advice Sandwell and Brushstrokes, helping newcomers to settle well in Sandwell, becoming economically and socially active and starting to contribute to the life of their local community

The project is funded by the Ministry of Housing, Communities and Local Government.

Who can receive support?

Sandwell residents who have newly arrived in the UK in the last 2 years. 
Support will not be available through the project for asylum seekers or individuals who are in the UK without leave to remain. 

What support can we provide?

Our support workers known as Community Navigators will deliver very practical advice and hands-on support to newcomers, dealing with their immediate issues and helping them to settle more permanently in Sandwell:

● Dealing with immediate problems, through advice on housing, benefits

● Support to access immigration advice

● “Settling Well” orientation to their new community. This will include accompanying clients to appointments, GP and dentist registration, familiarisation with appropriate use of health services, awareness of housing rights and responsibilities, familiarisation with local waste disposal arrangements.

● Support to access English classes

● Linking into local activities in the communities where the migrants settle, bringing resident communities and migrants together

Our approach – flexible and joined up preventative advice and support, tailored to meet the needs of each client.

To make a referral

You can contact us…

Email: settlingwell@citizensadvicesandwell.org.uk

Telephone: 0121 553 6431 (Option 5)


Janet’s Blog


Please check out  Coronavirus and what it means to you 

https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

There is some really useful information and links to some key questions that might be concerning you during this difficult time…

Check if something is a SCAM – lots of info plus an On-line Scam Helper

Staying at Home – you know what to do but just a reminder of govt.advice

Help you can get – the govt. has announced other ways of helping people

If you are extremely vulnerable because of a medical condition – info about shielding

Paying your Bills – check what help you can get and benefit entitlements

Going to Work – what is the govt.Job Retention Scheme

Taking your Children to School – check if you are a critical worker

If you cannot pay your Rent – what help is out there

If you are planning to travel abroad – what if your package holiday is canceled

And a lot more helpful information too

Coronavirus Update


Due to Coronavirus we are sorry to announce that from tomorrow we will not be able to provide an ‘open door’ drop-in service for at least two weeks.

This has been a hard decision to take, but the wellbeing of staff, volunteers and clients come first.

You will still be able to get advice from us:

Sandwell Advice Line: 0300 330 9017

Help To Claim Universal Credit: 0800 144 8444

Webchat: www.citizensadvicesandwell.org.uk

The Council also has useful information if you go to this website http://www.sandwell.gov.uk/info/200347/resilient_residents.

or you can email your questions here https://citizensadvicesandwell.org.uk/contact-us/

We will provide updates on our, Website, Facebook page, and Twitter.

Thank you.

JOB VACANCY


Job Title:       Digital Money Coach– Black Country Click Start (Solely on this project)

Employer: Citizens Advice Sandwell

Hours:           37 hrs

Contract: 30/03/2020 – 30/03/2022

Salary:           £24,472

Closing Date: 09/03/2020

Interview Date: 17/03/2020

Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.

This is an exciting opportunity to be a part of a charity that is a member of a national brand.  Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

Citizens Advice Sandwell is seeking to recruit an enthusiastic Digital Money Coach to work on a busy project. This person will be required to provide ‘digital support’ for learners/clients using services and carrying out activities online.

The BBO Click Start project is a community-based project that works with members of the public to coach and overcome barriers individuals face to accessing online service. 

The Candidate must have the ability and willingness to travel throughout the Black Country.

The candidate must have a good standard of English, numeracy and I.T knowledge.  It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.

The client must be able to demonstrate working with members of the public on a 1-2-1 basis and would benefit from experience in a coaching/mentoring/tutoring role.

The candidate will be able to demonstrate experience of working with data and paperwork that require attention to detail and a high level of accuracy.

The candidate would benefit from being able to demonstrate experience of using complex spreadsheets and client management information systems.

To obtain an application pack for this post, please email: recruitment@citizensadvicesandwell.org.uk

JOB VACANCY


Job Title: Digital Support Worker– Black Country Click Start

Employer: Citizens Advice Sandwell

Hours: 37 hrs

Contract: 30/03/2020 – 30/03/2022

Salary: £17,372 

Closing Date: 09/03/2020

Interview Date: 19/03/2020

Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.

This is an exciting opportunity to be a part of a charity that is a member of a national brand.  Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

Citizens Advice Sandwell is seeking to recruit an enthusiastic Digital Support Worker to work on a busy project. This person will be required to provide ‘assisted digital support’ for learners/clients using services and carrying out activities online.

The BBO Click Start project is a community based project that works with members of the public to coach and overcome barriers individuals face to accessing online service. 

The Candidate must have the ability and willingness to travel throughout the Black Country.

The candidate must have a good standard of English, numeracy and I.T knowledge.  It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.

The candidate will be able to demonstrate experience of working with data and paperwork that require attention to detail and a high level of accuracy.

The candidate would benefit from being able to demonstrate experience of using complex spreadsheets and client management information systems.

To obtain an application pack for this post, please email: recruitment@citizensadvicesandwell.org.uk

JOB VACANCY


1 (WTE) Support Worker 

Hours: 37 hours per week – full time

Salary: £17,719 pa.  

Contract: Permanent 

Closing date: 4th March 2020

Interview date: 18th March 2020

This is an exciting opportunity to be a part of a charity that is a member of a national brand.  Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

Citizens Advice Sandwell is seeking to recruit an enthusiastic Support Worker to work in a busy office with a relatively large team of volunteers and staff.  This person will be required to appropriately triage clients who visit the office.

The Support Worker will oversee the functioning of the reception area and have excellent customer service skills. The ideal person must, therefore, be well organised, able to work under pressure, while maintaining high standards in all aspects of their work.  

The right person will motivate, nurture and support volunteers, as well as apprentices, who will be based in the reception area.  

The candidate must have a good standard of English, numeracy and I.T knowledge.  It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.  

To obtain an application pack for this post, please email: recruitment@citizensadvicesandwell.org.uk

Outreach


On Thursday 9th January Tipton Locality will be starting a new outreach surgery at St Marks Church Hall in Tipton, offering debt and general advice from 10.00am – 2.00pm. No appointment necessary!

Meet the Settling Well Team


Settling Well Team

My name is Illa Patel; I work for Citizens Advice Sandwell on the Settling Well Project. I speak two Languages English and Gujarati and I am very excited to be part of this new project especially as it is helping the local community. I have always worked with the general public in my previous job as a Market Researcher and as an Interpreter. My hobbies are watching my local football team West Bromwich Albion, Zumba, and reading.

My name is Valentina Merlini. I am originally from Italy and I moved to the UK in 2015. I have lived in Sandwell for the last 4 years, and worked in Care and Support across different settings, getting to know services available in the area. I previously volunteered in the Community Sector, being involved in Employment Support projects and in English learning activities for migrants and newcomers.

I get great satisfaction from giving support and encouragement to people experiencing difficulties, difficulties similar to the ones that I encountered when I first arrived in the UK. I enjoy being busy playing various roles which involve continuous learning and development, therefore I wish that I can help my future clients improve their prospects and fulfill their potential. I feel happy when I see former clients that have in their journey towards settling well and feeling at home in this community. They have more confidence about their chances in life and more positive about their future.

My name is Syeda Bibi I was born and brought up in Sandwell From an early age I have been supporting community members who have language barriers to access the services they need. This includes help with writing forms, making calls or registering with schools, banks doctors, etc. I then I started helping people with immigration support either to help families come from abroad or existing members settling in the UK. This included access to ESOL classes and other activities that they were not aware of. It makes me feel good to help someone in need and that my work is valued.

Hello, my name is Rosa Nebaj, I work for Citizens Advice Sandwell for the Settling Well Project as a Community Navigator. I am an enthusiastic and resourceful person who loves working in the community. I am fluent in Arabic and speak good Dutch and Anuak which will be very useful when supporting newcomers in Sandwell. You are more than welcome to contact us if you need our help. .

My name is Marta Sobilo. I am Polish and I work for Citizens Advice Sandwell as a Settling Well Community Navigator. I am bilingual – I speak Polish and English. I used to help within my community with day-to-day issues such as filling forms or accessing public services. In this project, I will be supporting newcomers with settling well in the Sandwell area

Hi, my name is Shanara Begum, I am a Community Navigator, I speak English and Bengali and my hobbies include going to the cinema and reading lots of books! I have lived in Sandwell all my life, I have been working and also attending community activities, which are a great part of my life. It is really rewarding when you help people

Hello, My name is Hajar; I speak both Farsi & English. My motto is ’working from the heart’ I love being busy and helping others and am looking forward to supporting newcomers to Sandwell. If you need any help to settle in Sandwell feel free to contact us.

Click Start Good News Story: Illa


Illa engaged with Click Start in January 2019, wanting to improve her confidence online to better enable her to apply for jobs, complete cover letters, and use her email account.

Illa wanted to return to work as quickly as possible and after attending several sessions was successful in gaining voluntary work as an interpreter. Due to Illa being interested in working with the public she was signposted to attend Community Support Training with Citizens Advice Sandwell, which aimed to equip trainees with the skills needed for various community engagement roles.

This gave Illa the opportunity to apply for a Community Navigator role with Citizens Advice Sandwell, on the new Settling Well project. In this role Illa will utilise her multilingual skills to deliver practical advice and hands on support to migrants, such as helping register their children at local schools and doctors, and support adults in finding groups to meet new people and access learning opportunities.

Engagement with Click Start has therefore not only helped Illa improve her confidence online but also provided the opportunity for her to take part in training which resulted in her employment with the organisation.

Click Start Good News Story: Adrian


Adrian was referred to Click Start in September by his Job Centre Work Coach in Wolverhampton. Adrian had recently lost his job due to ill health and was having difficulty searching for work and managing his Universal Credit account online, with his recent job loss having a detrimental impact on his confidence and wellbeing.

Adrian engaged well with Digital Coach Jan and proved himself to be a quick learner. He was quickly able to use his smart phone to set up accounts on job sites, Jan coached Adrian on how to make changes to his CV and considering his transferrable skills and tailored his CV to specific vacancies.

Jan quickly saw a noticeable change in the demeanour of Adrian, who appeared more upbeat about his prospects of finding work, and got his car back on the road in anticipation of this.

The efforts of both Adrian and our Digital Coach Jan quickly paid off, and Adrian had to cancel a Click Start session so he could attend a job interview. Adrian then got in touch to tell us that he had started work after finding a job in carpentry, and had the following to say about his journey with Click Start.

“It’s amazing how many jobs I was offered once I had sent in a cv rather than a blank email. Thanks for all your help, and patience.”