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Sandwell and Walsall – two become one!


I am delighted to announce that Sandwell and Walsall Citizens Advice services have merged to provide an even better support to local people.

The new organisation is called… Citizens Advice Sandwell & Walsall!

The merger means we bring together the best of two separate services to create a stronger, more joined-up organisation that can be of greater to help to the people that need it, when they need it.

At an organisation level, combining the skills and experience two boards of trustees will greatly benefit the service’s governance and management. 

Working with a larger Citizens Advice will help us develop more streamlined and efficient ways of working. We will be able to pool expertise in training and development and offer more webchat opportunities. Importantly, we will invest heavily in volunteers, developing their roles and opportunities, increasing the numbers and recognising their knowledge and experience as qualified advisers. 

In fact, it has already helped us secure funding to train more advisers. What’s more, we will be retraining people who have lost their jobs because of Covid-19; and, last month, we were able to buy a mobile advice unit that can take the service directly into the community. 

It’s good for local partnerships, too. We have already been working closely with services across the two boroughs to explore ways of providing advice and support to residents. Our partnership work has also linked us with other local initiatives, including helping both local authorities respond to Covid-19. 

I am very excited about this new venture. We are forging a new Citizens Advice service from two great teams, to do the very best we can for the people that need us. And we could hardly be doing it at a more important time.

– Vicki Fitzgerald, CEO, Citizens Advice Sandwell & Walsall


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