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Category: Research & Campaigns

Better off Forum Newsletter

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Energy Tool from Citizens Advice

Compare Domestic Energy Suppliers Customer Service

HOW GOOD IS YOUR ENERGY SUPPLIER? Citizens Advice launches new energy tool which ranks firms based on customer service

Price isn’t the only thing to think about when choosing an energy supplier. It might be worth choosing a supplier that gets the fewest complaints, or one that’s easy to contact – even if they’re a bit more expensive.

To help you make that choice, we’ve compared suppliers across 5 different categories and ranked them according to how good their customer service is.

We’ve given them an overall rating out of 5 – 1 being poor and 5 being excellent..We have measured Complaints, Ease of Contact, Bill clarity, Ease of switching and Switch guarantee to give an overall score.

Gillian Guy, Chief Executive of Citizens Advice, said: “We hope the tool will encourage suppliers to improve their level of customer service with customers now able to scrutinise their performance across a range of different service factors – from complaints to ease of switching “   Follow our link below

https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/citizens-advice-consumer-work/supplier-performance/energy-supplier-performance/compare-domestic-energy-suppliers-customer-service

BT Basic

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BT Basic is a low-cost service for people on low incomes who may otherwise find it difficult to afford a home phone line.

  • BT Basic (line rental and calls) costs £5.10 a month including a call allowance of £1.50.  
  • BT Basic + Broadband: line rental and broadband cost £9.95 a month including a call allowance of £1.50.
  • Monthly price cap.  BT Basic customers can now make as many calls as they like to local and national numbers (starting with 01, 02 and 03), UK mobile numbers (starting with 07) or 08 numbers and pay a maximum of £10 a month. This means that customers will not pay any more than £15.10 a month for line rental and calls (subject to fair use and keeping within the eligible call types for the call allowance and price cap). The £10 price cap is automatically given to all BT Basic customers. 
  • Option of monthly billing to help with budgeting.

Eligibility

To get BT Basic, applicants must be getting one of these means-tested benefits:

  • Income Support 
  • Income-based Jobseeker’s Allowance
  • Pensions Credit (Guaranteed Credit) 
  • Employment and Support Allowance (Income related) 
  • Universal Credit (and on zero earnings).

Different benefits with similar names exist, so please check carefully.

To apply for BT Basic, customers just need to fill out a one-page form.  BT checks directly with the Department for Work and Pensions (DWP) to confirm eligibility.

For more details on BT Basic, to understand the call types included within the call allowance, the price cap or the application process, go to  bt.com/btbasicdeal where you can also download a booklet on the scheme.

Eligible customers can get a BT Basic application form by calling 0800 085 7478.


Do I need a TV Licence?

2019

Do I need a TV Licence?

Live TV on any channel and BBC iPlayer

You need to be covered by a TV Licence to

  • watch or record programmes as they’re being shown on TV or live on an online TV service
  • download or watch BBC programmes on iPlayer.

This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.

Pay for your TV Licence

A standard TV Licence costs £154.50. Find out about ways to pay. Find out about free, reduced fee and business licences below.

Find out if you need a Licence video

Watch our YouTube video to find out when you need a TV Licence.

Need to update the details on your current TV Licence?

Answers to your questions

What is live TV and when do I need a licence for it?

What about BBC iPlayer?

Don’t have a TV? You could still need a TV Licence for other devices.

Do I need a TV Licence to watch TV away from home?

For your home, business or organisation

For you and your home.

For your business or organisation.

You need a TV Licence if anyone on your premises watches or records live TV programmes on any channel, or downloads or watches BBC programmes on iPlayer, on devices provided by your business.

This applies to employees at their desks, in a canteen or staff area, and customers in waiting areas, shop floors or anywhere else. Find out more about licences for businesses or organisations.

Moving to the UK?

We’ve put together some useful tips to help you get organised if you are thinking of moving to the UK.

Think you don’t need a TV Licence?

  • No TV and not using a computer, laptop, phone or other device to watch live TV on any channel or any BBC programmes on iPlayer?
  • Empty property or unoccupied address?
  • Covered by another licence?

Please tell us if you think you don’t need a TV Licence.

If you still have questions take a look at TV Licensing FAQs where you can find all the answers in one place.