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Category: Settling Well

Meet the Settling Well Team

Settling Well Team

My name is Illa Patel; I work for Citizens Advice Sandwell on the Settling Well Project. I speak two Languages English and Gujarati and I am very excited to be part of this new project especially as it is helping the local community. I have always worked with the general public in my previous job as a Market Researcher and as an Interpreter. My hobbies are watching my local football team West Bromwich Albion, Zumba, and reading.

My name is Valentina Merlini. I am originally from Italy and I moved to the UK in 2015. I have lived in Sandwell for the last 4 years, and worked in Care and Support across different settings, getting to know services available in the area. I previously volunteered in the Community Sector, being involved in Employment Support projects and in English learning activities for migrants and newcomers.

I get great satisfaction from giving support and encouragement to people experiencing difficulties, difficulties similar to the ones that I encountered when I first arrived in the UK. I enjoy being busy playing various roles which involve continuous learning and development, therefore I wish that I can help my future clients improve their prospects and fulfill their potential. I feel happy when I see former clients that have in their journey towards settling well and feeling at home in this community. They have more confidence about their chances in life and more positive about their future.

My name is Syeda Bibi I was born and brought up in Sandwell From an early age I have been supporting community members who have language barriers to access the services they need. This includes help with writing forms, making calls or registering with schools, banks doctors, etc. I then I started helping people with immigration support either to help families come from abroad or existing members settling in the UK. This included access to ESOL classes and other activities that they were not aware of. It makes me feel good to help someone in need and that my work is valued.

Hello, my name is Rosa Nebaj, I work for Citizens Advice Sandwell for the Settling Well Project as a Community Navigator. I am an enthusiastic and resourceful person who loves working in the community. I am fluent in Arabic and speak good Dutch and Anuak which will be very useful when supporting newcomers in Sandwell. You are more than welcome to contact us if you need our help. .

My name is Marta Sobilo. I am Polish and I work for Citizens Advice Sandwell as a Settling Well Community Navigator. I am bilingual – I speak Polish and English. I used to help within my community with day-to-day issues such as filling forms or accessing public services. In this project, I will be supporting newcomers with settling well in the Sandwell area

Hi, my name is Shanara Begum, I am a Community Navigator, I speak English and Bengali and my hobbies include going to the cinema and reading lots of books! I have lived in Sandwell all my life, I have been working and also attending community activities, which are a great part of my life. It is really rewarding when you help people

Hello, My name is Hajar; I speak both Farsi & English. My motto is ’working from the heart’ I love being busy and helping others and am looking forward to supporting newcomers to Sandwell. If you need any help to settle in Sandwell feel free to contact us.

Settling Well

A partnership between Citizens Advice Sandwell and Brushstrokes, helping newcomers to settle well in Sandwell, becoming economically and socially active and starting to contribute to the life of their local community

The project is funded by the Ministry of Housing, Communities and Local Government.

Who can receive support?

Sandwell residents who have newly arrived in the UK in the last 2 years. 
Support will not be available through the project for asylum seekers or individuals who are in the UK without leave to remain. 

What support can we provide?

Our support workers known as Community Navigators will deliver very practical advice and hands-on support to newcomers, dealing with their immediate issues and helping them to settle more permanently in Sandwell:

● Dealing with immediate problems, through advice on housing, benefits

● Support to access immigration advice

● “Settling Well” orientation to their new community. This will include accompanying clients to appointments, GP and dentist registration, familiarisation with appropriate use of health services, awareness of housing rights and responsibilities, familiarisation with local waste disposal arrangements.

● Support to access English classes

● Linking into local activities in the communities where the migrants settle, bringing resident communities and migrants together

Our approach – flexible and joined up preventative advice and support, tailored to meet the needs of each client.

To make a referral

You can contact us…

Email: settlingwell@citizensadvicesandwell.org.uk

Telephone: 0121 553 6431 (Option 5)