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We’re Recruiting!

We are seeking to recruit:

1.5 (WTE) Help to Claim Advisers – Help to Claim Service

  • Hours: 37 hours full time
  • 18.5 hours part time
  • Salary: £18,360 (pro- rata)
  • Contract: Permanent (funding confirmed until March 2020) 
  • Closing date: July 8th 2019 at 5PM
  • Interview date: July 16th  2019


Citizens Advice presently deliver a new service called “Universal Support – Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for enthusiastic and motivated people, who have a good knowledge of the welfare and benefits system and excellent customer care skills,  to join our team.

You will be working directly with people who are submitting Universal Credit claims and you will provide support with form filling, evidence checking, improving digital skills and simple budgeting and payments. 

You don’t need a formal qualification, as training will be provided, however you will need a good standard of English, significant level of  IT skills and a high degree of accuracy when supporting clients. 

You will spend time working in the phone/web-chat team and local Job Centres across Sandwell and surrounding areas. 

These are exciting opportunities to be a part of a great charity and an innovative project.

For an Application Pack or more information (CVs not accepted) 

please email:

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